03 · Application details
Years of BPO / contact-center experience *
Please select
Less than 3 years
3 to 5 years
5 to 10 years
10+ years
Largest team you have managed *
Please select
None; individual contributor so far
1 to 5 people
6 to 20 people
21 to 50 people
51 to 100 people
More than 100 people
Platforms you have run operations on
Briefly, one operational win you are most proud of
Open positions *
Frontline Leadership
Team Leader
Lead a squad of 8-15 agents on a live campaign. Daily performance, coaching, adherence.
Shift Supervisor
Own a full shift across multiple teams. Real-time coverage, escalations, and floor discipline.
Quality Assurance
QA Analyst
Score calls, deliver individualized feedback, and calibrate with team leaders and clients.
QA Manager
Own the QA program for a vertical. Calibration cadence, coaching frameworks, and reporting.
Training & Development
Training Specialist
Deliver vertical-specific onboarding and the 90-day ramp program on the floor.
Training Manager
Run the training function. Curriculum, certifications, and continuous learning across verticals.
Workforce & Analytics
Workforce Analyst
Forecasting, scheduling, shrinkage analysis, and adherence reporting.
Workforce Manager
Own workforce management for a site. Capacity planning, forecast accuracy, cross-site coordination.
Real-Time Analyst
Live floor management: intraday coverage, break control, service level, and rapid rebalancing.
Reporting / BI Analyst
Dashboards, KPIs, campaign performance, and insight generation for operations and clients.
Campaign & Client
Campaign / Program Manager
Own delivery of a Cervont partner campaign or a multi-campaign program. KPIs, staffing, daily performance.
Client Success Manager
Client-facing relationship management. Quarterly business reviews, roadmapping, and growth planning.
Account Manager
Day-to-day client coordination, issue resolution, and service-delivery accountability.
Recruiting & People
Recruiting Manager
Own the intake funnel across the network. Sourcing, screening, and ramp planning against campaign forecasts.
HR / People Operations Manager
Employee relations, retention, engagement, benefits, and compliance across the Belize floor.
Compliance & Risk
Compliance Manager
TCPA, HIPAA, and vertical-specific regulatory oversight across every Cervont campaign.
Senior Operations
Operations Manager
Multi-team performance, staffing, quality, and P&L for a single Cervont vertical.
Senior Operations Manager
Cross-campaign ownership and site-level performance across a Cervont vertical.
Director of Operations
Full site P&L, vertical strategy, and capacity planning.
General Manager
Site-level executive responsibility and full P&L for a Caye Talkers location.
Management roles span every discipline of the floor and every Cervont vertical. Specific placement is based on your background, credentials, and current campaign needs across the network. You can select more than one role.
Salary requirement * (BZD per month)
Please select
BZD $1,000
BZD $1,100
BZD $1,200
BZD $1,300
BZD $1,400
BZD $1,500
BZD $1,600
BZD $1,700
BZD $1,800
BZD $1,900
BZD $2,000
BZD $2,100
BZD $2,200
BZD $2,300
BZD $2,400
BZD $2,500
BZD $2,600
BZD $2,700
BZD $2,800
BZD $2,900
BZD $3,000
BZD $3,100
BZD $3,200
BZD $3,300
BZD $3,400
BZD $3,500
BZD $3,600
BZD $3,700
BZD $3,800
BZD $3,900
BZD $4,000
BZD $4,100
BZD $4,200
BZD $4,300
BZD $4,400
BZD $4,500
BZD $4,600
BZD $4,700
BZD $4,800
BZD $4,900
BZD $5,000
BZD $5,100
BZD $5,200
BZD $5,300
BZD $5,400
BZD $5,500
BZD $5,600
BZD $5,700
BZD $5,800
BZD $5,900
BZD $6,000
BZD $6,100
BZD $6,200
BZD $6,300
BZD $6,400
BZD $6,500
BZD $6,600
BZD $6,700
BZD $6,800
BZD $6,900
BZD $7,000
BZD $7,100
BZD $7,200
BZD $7,300
BZD $7,400
BZD $7,500
BZD $7,600
BZD $7,700
BZD $7,800
BZD $7,900
BZD $8,000
BZD $8,100
BZD $8,200
BZD $8,300
BZD $8,400
BZD $8,500
BZD $8,600
BZD $8,700
BZD $8,800
BZD $8,900
BZD $9,000
BZD $9,100
BZD $9,200
BZD $9,300
BZD $9,400
BZD $9,500
BZD $9,600
BZD $9,700
BZD $9,800
BZD $9,900
BZD $10,000+
Your monthly salary expectation in Belize Dollars (BZD) . Final
compensation depends on the role, your credentials, and the Cervont vertical
you are placed on.
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